| Communication is the key to a successful | | | | |
| result when dealing with used car repair | | | | The car owner should not be embarrassed to |
| shops. The first, and most important, aspect | | | | ask questions or request more detailed |
| is for the car owner to be prepared to | | | | information regarding automotive terms. There |
| explain the problem in detail. It may be | | | | is truth in the adage that indicates, "there |
| helpful to have an idea when the problem | | | | is no such thing as a stupid question." While |
| first began and whether it is a constant or | | | | it is important to ask plenty of questions, |
| sporadic occurrence. The technicians at the | | | | it is equally important for a car owner to |
| used car repair shop will be able to better | | | | refrain from demanding an immediate |
| understand the problem and possibly locate it | | | | diagnosis. It is best for the owner to leave |
| faster with the help of the car owner. For | | | | a telephone number, at which he/she may be |
| instance, if the problem is most noticeable | | | | contacted, with the used car repair shop. The |
| when the brakes are applied or during | | | | best idea is to request an update, cost |
| acceleration, this will be important | | | | estimate and approximate time of completion |
| information for the used car repair shop. | | | | prior to the actual work beginning. |
| | | | |
| While explaining the automobile's problem to | | | | If the used car repair shop informs the car |
| a used car repair shop, it will be ideal if | | | | owner that new equipment must be installed, |
| the car owner could provide a written list of | | | | the owner should inquire about warranties and |
| the symptoms that their car is experiencing. | | | | any available guarantee. If either exists, |
| It is also important that the car owner not | | | | the information should be provided in writing |
| suggest a remedy, but rather allow the used | | | | and a copy given to the car owner for his/her |
| car repair shop technician to diagnose the | | | | records. It is also a good idea to inquire |
| problem and offer a suggested course of | | | | about payment options. Some used car repair |
| action to repair the problem. The technician | | | | shops may allow their customers to make |
| is a professional who is knowledgeable with | | | | convenient monthly payments after the work |
| cars and what to look for, so it will not | | | | has been done, while many require immediate |
| make the process any quicker if the car owner | | | | payment in the form of cash, money order, |
| is suggesting a remedy before the technician | | | | check or credit card. |
| has had an opportunity to inspect the car. | | | | |