| Communication is the key to a successful result | | | | car. |
| when dealing with used car repair shops. The first, | | | | The car owner should not be embarrassed to ask |
| and most important, aspect is for the car owner | | | | questions or request more detailed information |
| to be prepared to explain the problem in detail. It | | | | regarding automotive terms. There is truth in the |
| may be helpful to have an idea when the problem | | | | adage that indicates, "there is no such thing as a |
| first began and whether it is a constant or | | | | stupid question." While it is important to ask plenty |
| sporadic occurrence. The technicians at the used | | | | of questions, it is equally important for a car |
| car repair shop will be able to better understand | | | | owner to refrain from demanding an immediate |
| the problem and possibly locate it faster with the | | | | diagnosis. It is best for the owner to leave a |
| help of the car owner. For instance, if the problem | | | | telephone number, at which he/she may be |
| is most noticeable when the brakes are applied or | | | | contacted, with the used car repair shop. The |
| during acceleration, this will be important | | | | best idea is to request an update, cost estimate |
| information for the used car repair shop. | | | | and approximate time of completion prior to the |
| While explaining the automobile's problem to a | | | | actual work beginning. |
| used car repair shop, it will be ideal if the car | | | | If the used car repair shop informs the car owner |
| owner could provide a written list of the | | | | that new equipment must be installed, the owner |
| symptoms that their car is experiencing. It is also | | | | should inquire about warranties and any available |
| important that the car owner not suggest a | | | | guarantee. If either exists, the information should |
| remedy, but rather allow the used car repair shop | | | | be provided in writing and a copy given to the car |
| technician to diagnose the problem and offer a | | | | owner for his/her records. It is also a good idea |
| suggested course of action to repair the problem. | | | | to inquire about payment options. Some used car |
| The technician is a professional who is | | | | repair shops may allow their customers to make |
| knowledgeable with cars and what to look for, so | | | | convenient monthly payments after the work has |
| it will not make the process any quicker if the car | | | | been done, while many require immediate |
| owner is suggesting a remedy before the | | | | payment in the form of cash, money order, |
| technician has had an opportunity to inspect the | | | | check or credit card. |