| For instance, you may have a water pump | | | | However, a twelve-year-old used car doesn't |
| replaced perfectly (for a great price) at a | | | | necessarily need a factory part. In this case, the |
| dealership. And you could have the same job | | | | age of the used car may not justify the |
| butchered at your local garage. The thing is, you | | | | expenditure if the repair can been done for |
| could easily swap these scenarios, and add ten | | | | significantly less elsewhere. The technician may |
| more inconsistencies. | | | | know this, and have a great alternative solution |
| The quality of service is heightened by the fact | | | | 'outside company policies. However, it's unlikely |
| that the majority of used car mechanics and | | | | that they will speak up for fear of losing their job. |
| 'technicians' lack the appropriate training, which can | | | | The customer suffers, in cases like these, by |
| also increase the price. Furthermore, depending on | | | | paying much more than necessary. Dealership |
| the facility, the procedures may be limited by the | | | | protocols often dictate replacement of expensive |
| facility's resources--equipment and expertise, as | | | | parts, and dealer personnel will not and/or cannot |
| well as by the service centre's internal guidelines. | | | | offer alternatives. A used car dealer following |
| For example, at a dealership, a technician is only | | | | these instructions isn't necessarily bad, and this |
| allowed to use factory parts i.e. parts built by the | | | | example is not intended to portray dealerships in |
| manufacturer. In most cases, this is fine, because | | | | a negative way. However, repairs at a dealership |
| factory parts are designed for the particular | | | | often exceed the value of the vehicle serviced. |
| make of vehicle. | | | | |