| Think back to your last restaurant visit. How was | | | | vehicle requires a more complicated repair the |
| the service? Was your water glass ever empty? | | | | chauffeur should take the vehicle to professional |
| Did you have an unreasonable waiter? Was your | | | | certified mechanic. |
| meal cold? | | | | Chauffeurs cater to passengers by providing |
| If you had good or even adequate service you | | | | attentive customer service and paying attention |
| will recall your meal as a pleasant or ok | | | | to detail. They help riders into the car by holding |
| experience. You will certainly remember Bad | | | | open doors, holding umbrellas when it is raining, |
| service – cold food or forgotten appetizers will | | | | and loading packages and luggage into the trunk |
| be talked about. Great wait staff can create truly | | | | of the car. Chauffeurs may perform errands for |
| memorable dining experiences. Friendly, attentive | | | | their employers such as delivering packages or |
| and one step ahead of your needs - they allow | | | | picking up clients arriving at airports. To ensure a |
| you to relax and enjoy the company of your | | | | pleasurable ride in their limousines, many |
| dining companions without the worry of needing | | | | chauffeurs offer conveniences and luxuries such |
| service. | | | | as newspapers, magazines, music, drinks, |
| A limousine is a limousine. It’s the service that | | | | televisions, and telephones. Increasingly, chauffeurs |
| makes all the difference. In selling a job, our | | | | work as full-service executive assistants, |
| competitors often sell the limousine as the | | | | simultaneously acting as driver, secretary, and |
| sparkling feature. However, isn’t the limousine | | | | itinerary planner. If a vehicle is in need of cleaning, |
| just a stage where a great chauffeur performs? | | | | the good chauffeur vacuums the interior and |
| As an independent operator in the limousine | | | | washes the exterior as needed. They verify |
| industry, you have the power to set the standard | | | | proper fuel and oil levels, as well as the working |
| of service higher than the minimum performance | | | | condition of windshield wipers, tires, lights and |
| standard established by National Black Car. You | | | | brakes. Routine maintenance and minor |
| are encouraged to do just that! Chauffeurs that | | | | repairs—including tire, oil and fluid |
| consistently exceed our service standards will be | | | | changes—are often made by chauffeurs, while |
| rewarded with higher earnings. | | | | major repairs are usually referred to professional |
| Independent operators keep in mind, you may | | | | mechanics. |
| spend a lot of money on your limousine but you | | | | Chauffeurs must provide conscientious customer |
| can still get a bad review for poor service. | | | | service and possess an awareness of details. |
| Meeting the performance standards of National | | | | Chauffeurs hold car doors open for their |
| Black Car will ensure you leave an adequate | | | | passengers—managing umbrellas in the |
| memory in the minds of your customers. | | | | rain—and load luggage and packages into the |
| Exceeding the service standards will ensure you | | | | vehicle’s trunk. Employers may request that |
| will become a heavily requested chauffeur and | | | | chauffeurs run specific errands, such as picking up |
| drive your earning to new heights. | | | | clients at airports or delivering packages. |
| Great chauffeurs have advanced etiquette | | | | Chauffeurs often equip their limousines with |
| necessary to handle special occasions. A client | | | | conveniences and luxuries that cater passenger |
| expects a special occasion service to be perfect | | | | comfort; such items may include magazines, |
| the first time and every time. Great chauffeurs | | | | newspapers, televisions, music, telephones and |
| perform these services confidently. They take | | | | drinks. These extra items are left to your |
| great pride in being personal valets during the | | | | discretion – just remember you are trying to |
| service and always think one step ahead in | | | | create a favorable member for your customer so |
| difficult situations. Great chauffeurs realize a | | | | they will ask for you again. You are encouraged |
| Special Occasion Service starts with the letters | | | | to go the extra mile. Chauffeurs occasionally have |
| S.O.S – a cry for help. The client is saying, | | | | to load and unload heavy luggage and packages. |
| “Please help me achieve my expectations by | | | | Driving for long periods can be tiring and |
| enhancing this occasion to be a truly spectacular | | | | uncomfortable, especially in densely populated |
| experience I’ll remember for the rest of my | | | | urban areas. Drivers must be alert to conditions |
| life.” | | | | on the road, especially in heavy and congested |
| Great chauffeurs are the ones getting the most | | | | traffic or in bad weather. They must take |
| requests and the biggest tips. The clients you | | | | precautions to prevent accidents and avoid |
| service well will remember and they will call again | | | | sudden stops, turns, and other driving maneuvers |
| and specifically request YOU. Great chauffeurs | | | | that would jar passengers. If you are tired let |
| don’t just drive limousines. In fact, they may | | | | dispatch know. Taking yourself off the road is |
| take offense to being called limo drivers. They | | | | the right course of action if you do not feel fully |
| use limousines as accessories to consistently | | | | attentive to your surroundings. |
| provide superior service to go above and beyond | | | | What makes a chauffeur great? Here’s a |
| the call of duty. | | | | perfect example: |
| Drivers must be alert to conditions on the road, | | | | As an independent operator in the limousine |
| especially in heavy and congested traffic or in bad | | | | industry, you have the power to set the standard |
| weather. They must take precautions to prevent | | | | of service higher than the minimum performance |
| accidents and avoid sudden stops, turns, and | | | | standard established by National Black Car. You |
| other driving maneuvers that would jar | | | | are encouraged to do just that! Chauffeurs that |
| passengers. | | | | consistently exceed our service standards will be |
| Chauffeurs operate limousines, vans, and private | | | | rewarded with higher earnings. |
| cars for limousine companies, private businesses, | | | | A great chauffeur knows how to read the |
| government agencies, and wealthy individuals. | | | | customer. Does the customer want to talk or |
| Chauffeur service differs from taxi service in that | | | | does the customer want to work quietly in the |
| all trips are prearranged. Many chauffeurs | | | | back seat. The great chauffeur asks “What |
| transport customers in large vans between hotels | | | | can I do for the traveler to help make this the |
| and airports, bus terminals, or train stations. | | | | perfect limo trip?” The answer could be as |
| Others drive luxury automobiles, such as | | | | simple as asking what type of music they want |
| limousines, to business events, entertainment | | | | to hear or turning the radio off all together. Great |
| venues, and social events. Still others provide | | | | chauffeurs are not just born. They are created. |
| full-time personal transportation for wealthy | | | | The great Chauffeur starts with your mindset. As |
| families and private companies. | | | | the operator of a limousine company, you alone |
| At the beginning of the workday, you are | | | | have the power to set the vision and set the |
| expected to prepare your automobiles or vans | | | | service standard you are willing to provide to our |
| for use. Inspect the vehicle for cleanliness and, | | | | clients. The great chauffeur always introduces |
| when needed, clean the interior and wash the | | | | themselves. The great chauffeur always opens |
| exterior body, windows, and mirrors (minimum | | | | the door and loads the luggage. The great |
| once per day). They check fuel and oil levels and | | | | chauffeur always addresses the customer by Mr. |
| make sure the lights, tires, brakes, and windshield | | | | or Mrs and says thank you. The great chauffeur |
| wipers work. Chauffeurs may perform routine | | | | is always well dressed and smells clean. The |
| maintenance and make minor repairs, such as | | | | great chauffeur always has a helping hand ready. |
| changing tires or adding oil and other fluids. If a | | | | |