Car Dealers - How E-Commerce Has Changed Their Business

The continued rise of e-commerce has had acontrolling a convincing simulation of our next car.
significant effect on the way people spend theirCertainly a future where car dealers employ
money, but how has it affected car dealers?these types of virtual tours will be able to provide
Certainly, private used car purchases have had amany advantages: indefinite numbers of
boom from the likes of e-bay, and dealerships arecustomers at any given time; minimal staff
certainly benefiting from an online presence thatoverheads; vehicles remaining in pristine condition
enables potential customers to search out stockuntil purchase.
at the click of a mouse.We would surely miss the much-maligned
Yet, will there ever come a time when a physicalsalesmen and saleswomen who offer a human
car dealership will become redundant, replaced byface to all our dealings, wouldn't we? Well, if
a virtual showroom online? Imagine: you searchbudget airlines and online shopping are any
for your model of choice, specifying all yourindication, we seem to be increasingly happy to
desirables, and in a matter of seconds, you havemake our own informed decisions about our
a list of appropriate vehicles ready for inspection.purchases without the need for any 'professional'
We're already there, of course. Nothing new. Butopinions. Reviews by the general public have
what if when you select your vehicle, you arebecome significant, trusted sources. Pros and cons
able to inspect it in its entirety, millimetre byof the vehicle can be read, discussed and argued
millimetre, in a virtual 3D environment whereabout in online forums, meaning that the amount
everything looks incredibly real?of research and detail an individual wishes to
Of course, it's questionable whether anything willgather before buying is left to themselves, rather
truly be able to replace sitting in the driver's seatthan being at the mercy of a sales person who's
ready to take it out for a test drive, the aromaprimary focus is to make a sale and get their
of a leather interior pervading the air. Gettingbonus.
excited about actually seeing a car, feeling it,So the way forward for car dealers is to place
taking it for a test drive - that's what seals anythe emphasis on allowing the consumer to choose.
deal, isn't it?It may take some time and a great deal of
Could a virtual test drive, like an online videochange in attitudes, as many car dealers are
game, replace the traditional method? Maybe notstereotypically still seen as being old fashioned.
with current technology, but with increasinglyLike all businesses they'll have to adapt, and
more immersive technology on the horizon, wequickly, because as always, the future is here, and
could soon find ourselves examining and evenit's here now.